Q&A concerning installation

• What is the necessary condition to set the dispenser up?

  When setting it up, the source of water supply and the power supply are necessary.
  Being able to take water service and the power supply within radius 2M in the installation location is necessary condition.

• Isn't there installation location because the kitchen is narrow?

  Because the normal size of the main body of the dispenser is a compact size desktop type by the height of 300mm in width ×500mm in depth ×650mm, it is possible to set it up in little space.

• I want to try to use the dispenser, but there is no place to put the dispenser by fixing.

  A fixed installation is necessary also on safety. However, when it is not possible to fix by the place, we can propose the method that can be moved simply.

• Does the taste of Miso soup become bad if the water quality is not nice?

  Certainly the water quality influences the taste of Miso soup. To serve the tasty miso soup to your loyal customers, we recommend you to set water purifier up when you install the dispenser.

• The guarantee terms of the dispenser?

  It is one year from the installation day. However, the loss of parts and wear-out parts etc. become the customer's pay.

• The correspondence when the dispenser breaks down?

  Please inform our company or the machinery manufacturer. We will do prompt correspondence.

Q&A concerning maintenance

• Is the power supply turned off every day?

  We will recommend the power supply to be turned off every day at the end of business hours to use the miso soup machine long.

• Is the hot water in the tank pulled out every day?

  When you do not use the dispenser for three days or more, pulling hot water in the tank out is recommended.

• How to maintain the dispenser?

  Please confirm it on the page in this web site.

• Is the miso pack detached from the dispenser every day?

  After you detach the miso pack from the dispenser, we strongly recommend you to put the miso pack into the refrigerator or on the cool dark place to offer a delicious miso soup.

Q&A concerning use

• The miso is not properly served. It remains.

  The following two points are thought as a cause.
  1. Please pull out air in the bag completely when you set the miso pack.
  2. Please hang it on a lower hole to come when hang the miso pack.

• The taste of miso soup is not stable.

  Please check the following points.
  1. Has the air of the miso packing come off completely?
  2. Is the tightening part of the machine completely closed?
  3. Are not wear-out parts that extract the miso worn out?
  If wear out parts ate worn out, it is necessary to exchange it.

• The adjustment of taste, weight, and temperature?

  Because the adjustment is a digital presentation, it is possible to set it easily.

• how much miso soup can the dispenser extract continually?

  In a standard type, they are 80 cups in the severest condition.

• The life of consumption parts?

  The standard of the exchange of the main consumption parts is one year.

Q&A concerning MISO

• How many kind of miso dou you have?

  Nine kinds of miso are being collected now.

• Can I use the miso I usually use?

  A usual miso cannot be used. Miso for the dispenser is prepared only for the machine. Therefore, please use a Miso for the dispenser.

• Do you sell ingredients of miso soup dispenser?

  Ingredients for the machine is sold partially now.